Responsible Gaming
at jiliff

Gambling is Entertainment — Keep It That Way

Here at jiliff, we believe the experience of playing casino games, watching a live sabong match, or spinning through slot titles should feel like something you look forward to — not something you feel driven to do. For the vast majority of our players across Manila, Cebu, Davao, and beyond, gambling is exactly that: an enjoyable pastime, a bit of excitement on a Friday night, or a competitive buzz during a big PBA game.

But we also know that for some people, gambling can stop being fun. It can become a way to chase losses, to cope with stress, or to fill a void — and when that happens, the activity shifts from entertainment into something more serious. That's not a moral failing. Problem gambling is recognized as a behavioral health condition, and it affects a real number of Filipinos. jiliff is not in the business of looking away from that reality.

Our responsible gaming program exists to give you the information, the tools, and the support you need to keep things balanced — or to get help if they've already gone out of balance. Everything on this page is here for you, and our team is available 24/7 if you want to talk.

Warning Signs of Problem Gambling

Problem gambling doesn't always look dramatic. It often starts as a gradual shift — a session that runs a little longer than planned, a deposit made when you said you wouldn't, a nagging feeling that you need to win back what you lost. The warning signs below are worth reading honestly, for yourself and for people you care about.

If several of these resonate with you, please don't brush it off. Many players reach out to jiliff's support team to quietly set up a self-exclusion or activate stricter limits — and that takes courage, not weakness. The sooner you take action, the easier it is to address.

Activating Self-Exclusion at jiliff

If you've decided that taking a break — or stopping altogether — is the right move, jiliff makes the process as straightforward as possible. Here's how it works:

Principles for Healthy Gambling

Not everyone who reads this page has a gambling problem — and that's completely fine. Responsible gaming is also about the habits of players who are doing just fine but want to keep it that way. Here are some practical principles that jiliff recommends to all players:

• Set a budget before you play — decide in advance how much you're comfortable losing, because losses are always a possibility, and stick to that figure;
• Treat your losses as the cost of entertainment — the same way you'd budget for a night out in Makati, not as money that needs to be won back;
• Never gamble under the influence — alcohol, substances, or extreme emotional states impair judgment and lead to decisions you wouldn't make otherwise;
• Balance gambling with other activities — gaming should be one leisure activity among many, not the primary focus of your free time;
• Keep gambling to yourself financially — never use money earmarked for rent, utilities, family expenses, or emergency savings;
• Take regular breaks — use jiliff's session timer and reality check features; standing up and stepping away is always the right call when you're not sure;
• Be honest with yourself — if something feels off, it probably is. Check in with yourself after sessions, not just during them.

Keeping Minors Safe

jiliff enforces a strict 21+ age policy in compliance with Philippine law. Every new account must pass age verification during the KYC process. Accounts where the registered player is found to be under 21 are immediately closed, all winnings are voided, and deposited funds are returned through the appropriate process.

If you share a device or a household with younger family members, we strongly recommend taking the following steps to prevent accidental or deliberate underage access to jiliff:

• Never save your jiliff login credentials on a shared device;
• Log out of your jiliff account after every session on a shared computer or mobile phone;
• Use your device's parental controls or screen-time management tools to restrict access to gambling-related websites for younger users;
• Have open, age-appropriate conversations with teenagers in your household about the risks of gambling.

If you suspect that a minor has registered or is using a jiliff account, please report it to us immediately via live chat or by emailing [email protected]. We treat every such report as an urgent priority.

PAGCOR and Responsible Gaming in the Philippines

jiliff operates under the regulatory framework established by PAGCOR (Philippine Amusement and Gaming Corporation), which is the national authority responsible for licensing, regulating, and supervising gaming activities in the Philippines. PAGCOR's mandate includes consumer protection, harm minimization, and the promotion of responsible gambling behavior across all licensed operators.

As part of our compliance with PAGCOR's responsible gaming standards, jiliff maintains:

• A mandatory self-exclusion program accessible to all players;
• Age verification procedures at registration and during KYC;
• Trained customer support staff who can identify and respond to players showing signs of gambling harm;
• Clear and prominent display of responsible gaming information throughout the platform;
• A prohibition on extending credit or loans to players for the purpose of gambling;
• Regular internal audits of responsible gaming tool effectiveness and uptake.

Filipino players seeking additional information or support regarding problem gambling are encouraged to engage with PAGCOR's responsible gaming programs. PAGCOR has dedicated resources for players experiencing gambling-related harm, and jiliff supports their use fully. You can also reach out directly to jiliff's support team, who can provide guidance on available resources — both on-platform and through the wider Philippine support network.